Personal data policy

You and your privacy are very important to us, and we want you to feel safe when you provide us with personal data. You should be able to feel certain that we handle it correctly and securely and that we never process your personal data inappropriately.

Personal data is data relating to you that can identify you, such as name, telephone number, IP address or home address.

Personal data is processed when you:

• Chat with us
• Call us
• Email us
• Order printed information material

We collect and process your personal data to provide advice, support, and relevant information. When you chat with, email, or call us, your data is processed by the Swedish national gambling helpline (Stödlinjen) in accordance with the EU's General Data Protection Regulation (GDPR) on the lawful basis of public interest.

During follow-up calls with the Swedish national gambling helpline we will, with your permission, make notes.

When you chat with Stödlinjen, information from the chat content is stored on your device. Once you close the tab or window, the data disappears.

We compile anonymised statistics annually on all contacts. The stored data cannot be linked to you as a person. The statistics are presented in our annual report.

Data Processors

For some of our services, we use external suppliers (data processors). Data processors are obliged to comply with Stödlinjen's privacy policy and instructions. They are not permitted to disclose any personal data or process it in any way beyond what is required for Stödlinjen's system administration.

The following services involve data processors:

• When you call us, your phone number is handled by Aurora teleQ, our telephony system provider.
• When you chat with us, your data is handled by Ebbot, our chat provider.

Personal information at Stodlinjen.se

Collection of anonymous visitor statistics

Stodlinjen.se uses the Matomo Analytics service to collect and analyze data about how you use our site.

Matomo processes the following personal data:

• Anonymized IP address and an anonymized user ID.
• Date and time, as well as local time in the user's time zone. Approximate location of the user (country, region, city).
• Page title of each page visited, the URL of the page, and time on the page as well as the URL of the previously visited page and how long it took the device to load the visited page.
• Information about the type of device, screen resolution, browser version, and other information contained in the browser's user-agent header.
• Documents that are downloaded from the page and links to external pages that are clicked.

Matomo is installed on The Swedish national gambling helpline's own server, located in Sweden, where the data is also stored. If your browser is set to "do not track", we do not collect information about how you use the site.

Stop collection of anonymous visitor statistics

You can choose to deny this website permission to collect and analyze information about your actions here. By doing so, you will protect your privacy but also prevent the owner from learning from your actions to create a better experience for you and other users. Allowed anonymous visitor statistics to be collected.

Your rights

Under the General Data Protection Regulation (GDPR), you have the right to at any time, without reason, and at no cost:

• Request what information is stored about you. To do this securely, we may ask you to verify your identity.
• Request to have inaccurate and/or outdated personal data about you rectified.
• Contact us at stodlinjen.slso@regionstockholm.se to request access to or the rectification of information.

The Swedish national gambling helpline's personal data processing

• We do not collect more personal data than necessary to offer and improve our advice.
• We do not process your personal data in ways other than those specified.
• We do not store your personal data longer than necessary.
• We do not distribute your information to unauthorized parties.

If you have other questions about the processing of your personal data, you can always contact us at stodlinjen.slso@regionstockholm.se.

The personal data controller for the processing of your personal data is SLSO, Stockholm County Healthcare Services. If you have comments on the processing of your personal data, you can contact SLSO's data protection officer at gdpr.slso@regionstockholm.se. Please do not send any patient-related information via email.

If you are not satisfied with SLSO's answer, you can contact the Swedish Authority for Privacy Protection with complaints about the Swedish national gambling helpline's processing of your personal data at imy@imy.se or 08-657 61 00.